Credit Union JDs | ZimFamilyUSA

OUR VALUES

Excellence

Accountability

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Truth Seeking

Empathy

The job descriptions (JDs) below are real life examples of open positions in US based credit unions that are currently hiring. These job description examples are meant to give you insight on what other credit union organizations expect from these positions and help you gauge the type of work associated with each executive role. This does not mean we will have the exact same qualification expectations for our ZFUIG Federal Credit Union executive team. We are a community start-up and we will have different & diverse profiles in leadership. Those elected will be required to quickly grow into competence for the roles they accept in our credit union.

When it comes to degree qualifications, please pay attention to the degrees required as most important. Degrees listed as "preferred" are optional.

Reporting to the Board (Steering committee), the Credit Union Managing Director will be responsible for planning, directing, and controlling all credit union activities. Responsibilities will include:

ESSENTIAL FUNCTIONS

Strategic direction, leadership and management in all functional areas
Sets business plans of all responsible departments to align with the credit union’s strategic plan.
Ensure financial stability and member satisfaction
Participates in the credit union’s long- and short-term strategic planning.
Manage all day to day operations and procedures to achieve the goals of the credit union
Maintain and ensure regulatory compliance
Establish and maintain effective financial policies, and responsibly managing the credit union budget, investments and assets.
Promote the growth and development of the credit union, by conducting appropriate business development activities and building positive relationships with managers.
Effectively coach staff to meet personal, departmental, and organizational goals, including documenting progress and results.
Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC)
Must possess the ability to effectively oversee many projects simultaneously with a high degree to accuracy, competency, and strong problem skills required.
Extensive use of personal PC required, with knowledge of Microsoft applications, including Excel, Word, Access, and PowerPoint required.
Must be familiar with the credit union’s marketing database systems.
Must be proficient in use of internet and e-mail.
Must be able to work a flexible schedule and travel to off-site meetings or training.
Strong ability to communicate effectively required, both verbally and in writing, with all levels of individuals.

Other requirements include the ability to create and maintain a culture that is attractive to highly effective employees. The successful candidate must also possess excellent communication skills, strong organizational skills, and the ability to manage multiple priorities.

Interested and qualified candidates should include resume, cover letter . This role is Pro-bono for 3 years minimum.

Managing Director

As the Chief Marketing Officer (CMO), lead the development and execution of comprehensive marketing strategies to enhance brand visibility, drive customer acquisition, and increase market share. Utilize innovative digital and traditional marketing approaches to maximize ROI, oversee market research, and collaborate cross-functionally to align marketing initiatives with overall business objectives. Establish and monitor key performance indicators (KPIs) to measure campaign success and continuously optimize marketing efforts for sustained growth.

ESSENTIAL FUNCTIONS

Participates in the credit union’s long- and short-term strategic planning.
Responsible for the creation of compelling stories and content highlighting the Credit Union's impact, success stories, and community involvement for various platforms and other communication channels.
Directs the overall Marketing Programs to ensure applicable risks are identified, measured, and mitigated appropriately.
Collaborates with other chief level positions on credit union activities to ensure maximum profits commensurate with the best interest of members and employees.
Ensures service objectives and credit union goals are attained and deadlines met.
Oversees short and long-range marketing objectives and plan strategies to attain those objectives.
Responsible for the Marketing Budget.
Serves as a member of the Executive Team. Participates in and/or contributes to the annual credit union strategic planning.
Communicates marketing strategy, tactics, and results internally.
Ensures the credit union’s brand image and standards are maintained in all internal and external communications.
Ensures the development, design, copywriting, and production of all marketing materials annual reports, direct mail, posters, display advertisements, promotional articles, press releases, e-mail communication, etc. aligns with the marketing plan and brand standard.
Oversees community giveback programs that promote the Credit Union.
Effectively coach staff to meet personal, departmental, and organizational goals, including documenting progress and results.
Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC)
Miscellaneous duties as assigned by CEO.

Experience and Other Requirements:

Eight to ten years of similar or related experience in marketing, preferably for a financial institution or similar industry
Experience in public relations, corporate communications, or a similar role, preferably in the financial services sector.
Knowledge of marketing concepts, including planning, segmentation demographics, public relations, database analysis, digital marketing and direct marketing required.
Strong media relations skills and a track record of successful media placements and coverage.
Crisis management experience with the ability to navigate sensitive situations effectively.
High level of creativity, strategic thinking, and the ability to work both independently and collaboratively.
Must possess the ability to develop, design, write and implement a comprehensive marketing plan.
Excellent written communication skills required, with the ability to conceptualize, write and edit many types of marketing pieces.
Must possess strong ability to manage time efficiently by organizing, prioritizing, and delegating functions for the entire department.
Strong ability to communicate effectively required, both verbally and in writing, with all levels of individuals.
Extensive use of personal PC required, with knowledge of Microsoft applications, including Excel, Word, Access, and PowerPoint required.
Must be familiar with the credit union’s marketing database systems.

Interested and qualified candidates should include resume, cover letter . This role is Pro-bono for 3 years minimum.

Marketing Officer

Finance Officer

The CFO will be responsible for planning, controlling, and directing Credit union's fiscal functions, as well as providing guidance to the CEO regarding successful expansion strategies. The successful candidate will collaborate with the CEO and Senior Management Team to establish the strategic direction and execution of the expansion of the federal credit union.

ESSENTIAL FUNCTIONS

Responsible for the overall operation of the Accounting Department. Directs departmental staff in creating and maintaining required systems and procedures to maintain records and accounting controls.
Provides overall direction for effectively recording, analyzing, and reporting all financial results. Ensures accuracy of all general ledger activity.
Establishes annual credit union budget. Evaluates performance against the plan and reviews, analyzes, and reports variances monthly.
Serves as the credit union investment officer. Manages the investment portfolio, maintains broker/dealer relationships, due dililgence, liquidity management, and compliance with regulatory and credit union investment policies.
Participates in the credit union’s long- and short-term strategic planning.
Reports to the Board of Directors concerning the credit union's financial status and activity, and serves as a voting member of the Audit Oversight Committee.
Works closely with external auditors and examiners to ensure compliance with prescribed accounting methods.
Provides guidance and advice to CEO and Senior Management Team on the financial impact of business decisions. Serves as part of the Senior Management Team to determine the operational direction of the credit union in accordance with the strategic directives of the Board of Directors.
Works directly with the CEO to establish expansion strategies for OUCU, and assists CEO in assessing whether strategic initiatives at all organizational levels align with OUCU's objectives.
Must possess the ability to effectively oversee many projects simultaneously with a high degree to accuracy, competency, and strong problem skills required.
Extensive use of personal PC required, with knowledge of Microsoft applications, including Excel, Word, Access, and PowerPoint required.
Must be familiar with the credit union’s marketing database systems.
Must be proficient in use of internet and e-mail.
Must be able to work a flexible schedule and travel to off-site meetings or training.
Strong ability to communicate effectively required, both verbally and in writing, with all levels of individuals.

Interested and qualified candidates should include resume, cover letter . This role is Pro-bono for 3 years minimum.

The Chief Technology Officer provides strategic direction on the technology platforms to further organizational strategic initiatives. This role is responsible for providing the vision and leadership to proactively create and direct enterprise-wide IT systems that support business operations and service quality, while improving efficiency and enhancing the digital experience across all channels, meeting the ever-changing needs and expectations of our members.

Responsibilities

Responsible for upholding and adhering to Credit Union of Georgia’s brand standards including following all of the steps of our unique member experience program (journEASE) to Engage, Ask, Solve and Excite to deliver exceptional member service every time.
Establish the technical vision and strategic direction for both the Organization’s internal and external facing technological development and future growth.
Align IT objectives and programs to overall objectives and strategies of the organization.
Lead the planning of all information systems including all hardware and software conversion, purchase, development, and enhancement projects.
Manages operational and administrative functions of the IT department and staff with an emphasis on workflow, work methods, and work progression. Evaluates performance of employees for personal contribution to the Credit Union and to determine if IT goals and objectives are being accomplished.
Mentors and coaches IT staff for improving professional skills and career development.
Create, maintain, and enforce written policies and procedures as applicable for the Information Technology Department and technology throughout the Credit Union.
Lead in the maintenance and development of the business continuity plan for the Credit Union.
Develop and implement long-range strategic plans to address the ever-changing information technology field in order to best meet the demands of the Credit Union’s internal and external members.
Proactively collaborate and work in a consultative fashion with credit union leadership across all departments to assess and recommend technologies that support organizational needs and improve their efficiency and effectiveness.
Researches and recommends current and future technology updates for alignment with credit union organizational and strategic business goals. Includes investigation and analysis of expanded uses for data processing applications, or changes and alternation of data processing/telecommunication hardware and software.
Implements and maintains measures that provide the highest level of security for all technology and telecommunication systems required to be in compliance with all regulatory agencies and credit union policies and procedures. This includes Internet applications and any other devices that link data processing applications and information to members and outside third-party vendors.
Oversees the maintenance of hardware and software at the Credit Union's disaster recovery site and provides technical support for disaster recovery testing.
Negotiates third-party agreements as they relate to implementation and maintenance. Serves as chief liaison between the Credit Union and technology/telecommunications vendors.
Attends seminars/external training as identified to promote personal and professional skills required to demonstrate technology/telecommunications expertise throughout the Credit Union.
Prepares input for operating budget. Monitors budget activity on a regular basis ensuring budget criteria and cost control measures are maintained and directs significant special projects as required.
Participate as a member of the Executive Management Team in establishing governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately, and the Organization’s resources are used responsibly.
Provide leadership that supports the Organization’s culture, mission, and values.
Stay abreast of all industry trends in technology and ensure that the Credit Union’s systems and structure meet member needs and adhere to the Credit Union’s strategic plan.

Interested and qualified candidates should include resume, cover letter . This role is Pro-bono for 3 years minimum.

Technology Officer

The ideal candidate should have extensive HR experience, be a strategic thinker and creative problem solver. Moreover, it is crucial that candidates possess a comprehensive understanding of benefits administration and design, organizational training design and measurement, budgeting, data analysis and employee relations. Familiarity with self-funded medical plans is a definite advantage.

Role:

Responsible for leading and shaping the organization's human capital strategy to support overall organization goals and objectives. The role will develop and execute strategic initiatives that attract, develop and retain top talent, foster an inclusive culture and drive employee engagement and satisfaction.

Responsible for administration of all human resources and training activities including but not limited to: recruitment and staffing, payroll, benefit administration, staff activities, staff development, training, compensation plans, HR compliance, regulatory reporting, staff relations, performance management, and records management. Ensure that Human Resources and Training functions are uniformly applied and operate within established policies and guidelines and all departments operate in compliance with regulations.
Responsible for administration, analysis and development of self-funded medical plan.
Collaborate with the executive team and other key stakeholders to align HR strategy with overall business strategy.
Develop and refine Human Resources policies in keeping with changing rules and regulations as well as changing organization focus.
Develop and lead initiatives to improve staff experience, enhance engagement, promote inclusivity and strengthen organizational culture.
Monitor external environment for trends, challenges and opportunities that may impact workforce and organization structure.
Serve as advisor to the Board, Board Committees and Board members as directed by the President/CEO in support of board initiatives serving as a subject matter expert.

Interested and qualified candidates should include resume, cover letter . This role is Pro-bono for 3 years minimum.

Human Resources Officer

senior leadership role responsible for developing and implementing comprehensive compliance and fraud risk management strategies and programs. This position plays a pivotal role in safeguarding the financial interests of our members by identifying, assessing, and mitigating fraud and compliance risks across all credit union operations.

Responsible for implementing and maintaining an effective compliance program that covers all aspects of credit union operations. Responsible for overseeing all credit union-wide fraud and non-fraud dispute metrics, reporting and trends, recommending strategies and projects to manage credit union fraud and dispute risk, and leading employee and member education and communication.

Primary Duties and Responsibilities:

Develop and execute the credit union's compliance and fraud risk management strategy, aligning it with the overall risk management framework and organizational goals.
Develop and maintain robust fraud prevention and detection policies, procedures, and controls in compliance with industry regulations and best practices.
Lead a team of fraud analysts and support specialists, providing direction, coaching, and mentorship to ensure effective fraud prevention and response.
Oversee the implementation of advanced fraud detection tools and technologies. Lead investigations into complex and high-profile fraud cases, coordinating with law enforcement agencies as necessary.
Prepare regular and ad-hoc reports for executive management and regulatory authorities, summarizing compliance issues and deficiencies, fraud incidents, losses, trends, and mitigation efforts.
Develop and deliver fraud awareness and prevention training programs for employees and members to enhance vigilance and awareness.
Disseminates information, reviews disclosures, answers questions, and be a subject matter expert for the credit union on all compliance-related issues.
Assesses risk potential of current procedures and assists with instituting new procedures that minimize loss exposure. Oversees the implementation of regulatory changes.
Ensure that all fraud prevention and detection activities are in compliance with industry regulations, laws, and credit union policies.
Oversee relationships with third-party vendors providing compliance and fraud detection services, ensuring their effectiveness and compliance with contractual agreements.
Leads all fraud and non-fraud dispute research and investigations, across all products and channels (e.g., ACH, ATM, branch, call center, card, check, digital banking platform, P2P, wire)
Coordinates with card vendor to identify debit card fraud trends, oversee process to write new card fraud rules, test rules, and execute rules to prevent debit card fraud while maintaining a low false positive ratio
Serves as the ID Theft/Red Flag Administrator
Builds and optimizes rules and metrics used in fraud detection software to identify suspicious member transactions.
Oversee the monitoring and analysis of various credit union reports for risk to include but not limited to: identity theft, check fraud, anti-money laundering, debit card transactions, and credit card transactions.
Provide input regarding any compliance/risk management concerns relevant to proposed and current products and services offered by the credit union.
Monitor, communicate and report developing trends and changes in regulatory compliance, risk management, and fraud trends
Reviews and updates policies and procedures for compliance with regulations as well as safeguarding all credit union assets.
Collaborate with other departments to ensure compliance risk assessments are integrated into business strategies.

In-depth knowledge of fraud detection technologies, industry trends, and regulatory requirements.
Strong analytical and problem-solving skills.
Exceptional leadership and team management abilities.
Excellent communication and interpersonal skills.
Detail-oriented with a commitment to accuracy and data integrity.
Ability to handle sensitive and confidential information with discretion.
Knowledgeable of credit union’s strategic goals, including member and product growth, and able to balance this with fraud mitigation and compliance.
Ability to demonstrate experience and aptitude in leading, motivating and managing team members.
Ability to collaborate with other departments and third-party vendors.
Ability to demonstrate planning, organization, strategic, and drive-for-results.
Ability to demonstrate excellent oral and written communication skills and strong interpersonal skills.
Knowledge of fraud-related laws and regulations
Skilled in strong analytical, statistical, problem-solving, and database management skills
Ability to lead in an action oriented, results-driven approach.

Interested and qualified candidates should include resume, cover letter . This role is Pro-bono for 3 years minimum.

Compliance Officer

Risk Officer

Maintains our members’ and employees’ trust by safeguarding their financial data and information.
Values and respects everyone’s abilities, opinions, and feedback to achieve trust, safety, and well-being in a friendly, welcoming, and cooperative environment. Actively devoted to our motto of "better together".
Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.
Generates new ideas, supports change, provides new efficient solutions, and solves problems creatively while balancing risk.

General Summary

As a senior level executive, this team member works with the executive team and Board of Directors to develop and define the strategic vision of the Credit Union. This position is responsible for creating the strategic direction and coordinating the execution of the strategic objectives from a risk management and compliance management point of view. Under general supervision from the CEO, but in accordance with established policies and procedures, the CRO manages Enterprise Risk Management, Vendor Management, Audit, and Compliance functions for the credit union.

Major Duties & Responsibilities

Works with senior managers, department directors/managers, and team members to develop the strategic goals of the Credit Union, especially in the areas of Enterprise Risk Management, Vendor Management, Audit, and Compliance.
Participate with senior management in the establishment or revision of internal control procedures to ensure that adequate protection is maintained in the areas of regulatory compliance and data privacy as it applies to the various products and services.
Develops and administers the Enterprise Risk Management function working with the vendor partner and staff to effectively assess and evaluate the risks, risk tolerances and risk mitigations throughout the credit union. Responsible for the design and execution of the credit union’s risk management program and related policies, ensuring that the credit union’s operations are conducted in compliance with applicable laws and regulations.
Provides management oversight of the Vendor Management function within the credit union, working with our vendor partner and business owners in the evaluation, monitoring and maintenance for all vendors of the credit union. Works with the department heads, executive team and vendors to solidify terms in all vendor contracts.
Provides oversight responsibility and serves as liaison for the audit function (internal and external) for the credit union. In this role, works with the Executive Management team and the Supervisory Committee in reporting audit results / reports, and ongoing monitoring of audit findings.
Responsible for oversight and guidance to the credit union in matters related to compliance. Leads the regulatory oversight and compliance function across all risk areas of the organization.
Drives a culture of compliance throughout various business lines, develops and implements organizational policies and procedures intended to prevent unethical and illegal conduct, and monitors and reviews activities of business and support units to ensure compliance with internal policies and external laws and regulations.
Manages and evaluates the job performance of subordinate staff. Trains, coaches, counsels, and disciplines direct reports; communicates job expectations; monitors, appraises, and reviews job contributions; enforces policies and procedures. Assigns specific tasks and projects and establishes departmental goals consistent with overall Credit Union strategic objectives. Exercises authority with respect to promotions, transfers, performance appraisals, salary increases and disciplinary actions.
Assists in the development of, and ensures compliance with, the Risk Management department’s annual budget.
Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: the Credit Union Bylaws, Bank Secrecy Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting.
Performs other duties as assigned.

Skills: Ability to understand a broad range of financial service operations. Proven experience working with regulators. Proficiency with PC applications such as Word, Excel and Powerpoint required. Strong organizational skills required. Must possess strong collaboration, negotiation, influencing and relationship management skills.

Location: Headquarters

Supervisory: Five (5) years’ managerial experience required.

Interested and qualified candidates should include resume, cover letter . This role is Pro-bono for 3 years minimum.

Communications/PR Officer

Plans and directs all aspects of an organization's public relations policies, objectives, and initiatives. Ensures that all external communications result in positive public relations. Maintains public good will towards the organization.
Oversee press releases, media kits, and other materials to effectively communicate key messages to the media and the public.
Act as the primary point of contact for media inquiries and interview requests, coordinating responses and preparing spokespeople as needed.
Develop crisis communication strategies and serve as a spokesperson during challenging situations to protect the Credit Union's reputation.
Collaborate cross-functionally to support community outreach initiatives, sponsorships, and events to strengthen relationships with stakeholders.
Represent the Credit Union at relevant industry events, fostering connections and promoting our brand within the community.
Ensures the credit union’s brand image and standards are maintained in all internal and external communications.
Ensures the development, design, copywriting, and production of all marketing materials annual reports, direct mail, posters, display advertisements, promotional articles, press releases, e-mail communication, etc. aligns with the marketing plan and brand standard.
Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC)
Miscellaneous duties as assigned by CEO.